Shipping policy

Shipping Policy

Understanding the importance of receiving your items safely and promptly, we've outlined our shipping policy below.

Processing Time

Orders are processed within 1-3 business days after payment is received. Custom or made-to-order items may have a longer processing time, which will be specified in the item's description.

Shipping Methods

We partner with the United States Postal Service to ensure your items are delivered efficiently and securely. Our primary shipping methods include:

  • Standard Shipping (3-5 business days)
  • Expedited Shipping (1-3 business days)
  • International Shipping (times vary by destination)

Shipping options and costs will be provided at checkout. Please note that shipping times are estimates and may vary due to factors beyond our control.

Packaging

Given the unique nature of our items, we take great care in packaging. All items are packed with materials that provide protection during transit, ensuring your new treasures arrive in excellent condition.

International Shipping

We are delighted to offer international shipping. Please be aware that shipping times can vary significantly based on your location, customs delays, and other factors. International customers are responsible for any customs fees, taxes, or duties incurred.

Tracking Your Order

Once your order has shipped, we will provide you with a tracking number so you can monitor its journey to your doorstep.

Damaged Items

In the unfortunate event that an item arrives damaged, please contact us within 48 hours of delivery with photographs of the damage. We will work with you to resolve the issue, whether it be through a replacement (if available) or a refund.

Local Pickup

For our local customers, we offer the option of local pickup. Please reach out to us directly to arrange for a local pickup prior to purchasing an item. 

Contact Us

Should you have any questions about your order's shipping and delivery, our team is here to help. You can reach us via email at prairiehillsstudio@gmail.com.

Thank you for choosing Prairie Hills Studio. We're excited to share our collection with you and appreciate your support of our small business.